Shipping policy

Last updated: October 9, 2026

Where we deliver

We offer delivery within Canada, including all 13 provinces and territories. We do not currently offer international delivery. A complete, accurate Canadian shipping address is required. If an address has a delivery limitation, we will contact you to discuss an appropriate solution rather than promise an unsupported service.

Free Standard Shipping

Standard Shipping is free for all orders delivered within Canada, with no minimum order value or weight threshold. Prices are in Canadian dollars (CAD). Any applicable taxes and the final order total are shown at checkout. We do not advertise a separate paid express service unless it is actually offered at checkout.

Processing and delivery estimates

Order processing normally takes 1–2 business days. Once shipped, standard transit normally takes approximately 4–6 business days. The normal estimated total is approximately 5–8 business days; this total combines processing and transit and is not an additional stage. Business days exclude weekends and applicable public holidays. These are estimates, not guaranteed arrival dates. Remote locations, weather, carrier interruptions, high order volumes or other circumstances can affect delivery.

Tracking your shipment

When your shipment information is available, use the tracking details provided with the shipping confirmation to follow its progress. Tracking scans may take time to appear after dispatch. If you have not received shipment information or cannot access it, contact support@attitudelivingqj.shop with your order number. We do not promise a particular carrier for every order.

Changes to an address or order

Contact us promptly with your order number and requested correction. We will check whether the order can still be changed or cancelled. We cannot guarantee changes once an order has entered fulfilment or been dispatched. If it has shipped, we will explain the available options; do not assume a carrier can redirect it.

Delayed, lost or misdelivered parcels

If delivery is overdue or tracking appears incorrect, contact us so we can investigate. For a parcel marked delivered that you cannot locate, check the delivery location and anyone who may have received it, then send us the order and tracking details. We will work through the issue with the delivery service and arrange an appropriate resolution. A tracking status does not remove your applicable consumer rights.

Damage or wrong items

Retain the item and packaging and send your order number and photographs of the product, parcel and shipping label where possible. We will review the issue and arrange an appropriate remedy. Please see our Returns and Refunds Policy for the 30-day eligible return and exchange process, free return arrangements and refund timing.

Contact

For delivery questions, email support@attitudelivingqj.shop. We do not charge international customs or import fees for an international service we do not provide. Your final Canadian checkout total governs applicable taxes and order charges.