Refund policy

Last updated: October 9, 2026

Our 30-day returns and exchanges

You may request a return or exchange within 30 days after delivery, including when you change your mind. Eligible items must be unused, in their original condition and original packaging. Please retain your order number or other proof of purchase. These conditions describe our voluntary store policy; they do not limit any mandatory consumer rights you may have.

How to request a return

Contact support@attitudelivingqj.shop with your order number, the items you wish to return or exchange and your preferred resolution. For exchanges, tell us the replacement item and option you want. We will confirm eligibility and availability and provide the next steps. Please contact us before sending anything back; the business contact address is not an instruction to send returns there.

Free return arrangements

We pay the shipping cost for approved, eligible returns and exchanges. We will provide a prepaid return label or another free return arrangement and confirm the correct destination. There is no restocking fee. Keep the return tracking or receipt until your request is resolved. Do not purchase a return label yourself unless we have agreed the arrangement with you.

Refunds

After we receive the return and review it, an approved refund is issued to the original payment method within 10 business days. Your bank or payment provider may need additional time to show the credit. If the refund has not appeared after our confirmation, contact your provider and then contact us with your order number. We cannot redirect refunds to a different card or account.

Exchanges

Approved exchanges are subject to replacement availability. We will confirm any price difference and the exchange process before proceeding. If the requested replacement is unavailable, we will discuss an eligible refund or another available item with you. We do not replace your selection without your agreement.

Damaged, defective, incorrect or missing items

Contact us with the order number, a description of the problem and photographs of the item, packaging and shipping label where available. Retain the packaging while we investigate. We will arrange an appropriate remedy for goods that are defective, damaged, incorrect or not as described, including a replacement or refund where applicable. Problems with goods remain subject to your statutory rights.

Product-specific eligibility and legal rights

Our assortment includes personal care, household care and other essentials. Follow any eligibility condition clearly disclosed for the particular item before purchase. We do not impose a blanket final-sale or hygiene exception on every product. If a digital gift card or another item has specific return conditions, ask us before purchase. Applicable Canadian federal and provincial consumer protections take precedence where they require a different remedy. Business days exclude weekends and applicable public holidays.