Last updated: October 9, 2026
Where do you ship, and what does it cost?
We deliver within Canada, including all 13 provinces and territories. Standard Shipping is free with no minimum order value. We do not currently offer international delivery.
How long will my order take?
Normal processing takes 1–2 business days, followed by approximately 4–6 business days of standard transit after dispatch. The normal estimated total is approximately 5–8 business days. Business days exclude weekends and applicable public holidays. These are estimates; remote areas, weather and delivery interruptions can affect timing.
How can I track an order?
Use the shipment tracking details provided with your shipping confirmation when available. Tracking may take time to update after dispatch. Contact support@attitudelivingqj.shop with your order number if tracking is missing, overdue or unclear.
Can I change my address, item or cancel an order?
Contact us as soon as possible with your order number and requested change. We will check its fulfilment status. Changes or cancellation cannot be guaranteed once fulfilment has started or the parcel has shipped. We will explain the available options.
Can I return or exchange an item?
You may request an eligible return or exchange within 30 days of delivery, including for a change of mind. Items must be unused, in original condition and original packaging, with an order number or purchase proof. Contact us before sending anything. Exchanges depend on replacement availability; we will confirm the process and any price difference.
Who pays return shipping?
We pay shipping for approved, eligible returns and exchanges by providing a prepaid label or another free arrangement. There is no restocking fee. We will confirm the correct destination; do not assume the business contact address is the return address.
When will a refund appear?
After receiving and reviewing the return, we issue an approved refund to the original payment method within 10 business days. Your bank or payment provider may require additional time to post it. Contact us with your order number if you need assistance checking a confirmed refund.
What if an item is damaged, incorrect, missing or defective?
Send your order number, a description and photographs of the item and packaging where available. Keep the packaging while we investigate. We will arrange an appropriate remedy, such as replacement or refund where applicable. Our policies do not remove mandatory consumer rights.
How do I select a scent, size, shade or format?
Select the exact option on the product page before adding the item to your cart. Check the selected option, image, price and quantity again in the cart. Product specifications and ingredient or certification information belong to the individual product listing and packaging.
Which payment methods can I use?
The payment methods enabled for your order are displayed in Shopify’s secure checkout. Our Payment Policy lists the verified card networks: Visa, Mastercard, Maestro, American Express, JCB, Diners Club and Discover, and explains the payment process. Do not send complete card details by email.
What currency and taxes apply?
Our store uses CAD. Applicable taxes, discounts and the final total appear at checkout before you confirm the purchase. Standard Shipping within Canada is free. We do not offer an international service requiring an international customs charge.
How do I contact you?
Email support@attitudelivingqj.shop with the product or order details. Our telephone and business contact address are listed on Contact Us. For more information, read the linked Shipping and Returns and Refunds policies.